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Return & Refund Policy

Return Policy

We stand behind every build. If you're not satisfied with your purchase, we're here to make it right.

Non-Firearm Items

Accessories, optics, and apparel may be returned within 30 days of delivery in unused, original condition. Buyer pays return shipping unless the item is defective.

Firearms & Serialized Items

All firearm, receiver and custom-build sales are final and non-returnable. We cannot accept returns, exchanges or refunds on firearms once an order has shipped.

  • Inspect on receipt. Check your firearm at your FFL before completing the transfer. Report any shipping damage or defect to us within 48 hours of delivery to your FFL, and keep all packaging.
  • Defects are repaired or replaced under our warranty – contact us first. Do not ship a firearm back without our written authorization; returns must go FFL-to-FFL.
  • Failed background check / denied transfer. If your FFL cannot legally release the item, it must be returned to us FFL-to-FFL. Refunds are issued after we receive it, less shipping, FFL fees and any restocking costs.
  • Custom and special-order items are made for you and cannot be returned or cancelled once work begins.

Warranty

All CPG-branded builds carry a limited lifetime warranty against defects in materials and workmanship. This warranty does not cover normal wear, modifications by unauthorized parties, or damage from misuse.

How to Request a Return

Contact us at Info@CybexInc.com or call (419) 740-0456 with your order number and reason for return. We'll provide return instructions within 1 business day.